MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license covers as many users as you like at your location for all 3 components: desktop, web and pocket pc. Try the fully functional 30 day trial version.
ReadyDesk Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service.
Polar Help Desk Free Polar Help Desk Free is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
Macros Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.
Group Mail Manager Professional Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info.
Group Mail Manager Premier Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info.
Help Desk for IIS Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services.
Been There Done That Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore.
QUAD Help Desk Pro Edition 2006 Affordable, easy to user, multiuser ready windows based customer support software with user logins and procedure security. QUAD Help Desk Pro Edition 2006 is easy enough to get installed and in operation on your lunch hour. No per user charges.
Global Site Support Customer Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems.
Problem Solved Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory.
AccessAble Help Desk Pro Edition An affordable, network ready,desktop and browser based program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information. Wide range or reporting and analysis tools included.
